Privacy Policy

Last revised: March2021

 

CareSendInc. (“Company,” “we,” “our,” or “us”) iscommitted to protecting your privacy.  This Privacy Policy explains howyour personal information is collected, used and disclosed by Company. This Privacy Policy applies to our website, www.caresend.co (and anysuccessor website operated by or on behalf of the Company), as well as anyproduct, service, content, tools, features and functionality offered on orthrough our website (collectively, our “Services”).The Services provide an online platform to facilitate scheduling for clinicalservices on behalf of certain health care providers (“Clinical Services”) to enable those health care providers toadminister such Clinical Services. By accessing or using our Services, yousignify that you have read, understood and agree to our collection, storage,use and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

 

1. WHAT INFORMATION DO WE COLLECT AND FOR WHATPURPOSE?

 

The categories of information we collect may include:

 

Information you provide to us directly. 

 

If you areregistering as a patient on the Services: we may collectpersonal information, such as your name, email address, phone number, date ofbirth, gender, zip code and location, services and procedures about which youinquire, identification (e.g., a photo of your government-issued ID) or otherauthentication information, and payment information, when you register for oruse our Services, build a profile on our Services, sign up for our mailinglist, request an appointment with a healthcare provider to receive a ClinicalService, or otherwise communicate with us.  The supply of such informationto Company is at your discretion.  We may also collect any communicationsbetween you and Company and any other information you provide to Company.

 

If you areregistering as a physician on the Services: we may collectpersonal information, such as your name, email address, phone number. We willalso collect certain professional information in order to verify yourcredentials.

 

If you areregistering as a nurse on the Services: we may collectcertain personal information, such as your name, email address, phone number.We will also collect certain professional information in order to verify yourcredentials.

 

Weuse the information that we collect from you to provide you with the Services, providecustomer support, to communicate with you about your appointment and to enhanceyour use of the Services. We will also use your contact information tocommunicate with you in response to your inquiries, to provide the services yourequest, and to manage your account. We will communicate with you by your emailaddress or telephone number in your user profile, in accordance with yourwishes. By providing a telephone number, you consent to us contacting you atthat number for the purposes outlined in this Privacy Policy. You may revokeyour consent to be contacted at any time by making the change on our user information page or by emailing us at team@caresend.co.  

 

 

Data collectedthrough the use of the Services.  We collect information abouthow you use the Services, your actions on the Services, and content you post tothe Services, and any content you provide through the Services (“User Content”).  Please rememberthat Company may, but has no obligation to, monitor, record, and store UserContent in order to protect your safety or the safety of other users, to assistwith regulatory or law enforcement efforts, or to protect and defend our rightsand property. By using the Services, you consent to the recording, storage anddisclosure of such communications you send or receive for these purposes.

 

Information wereceive from third party sites you connect to our Services.  Wemay receive personal information about you from third parties and combine thatwith information we collect through our Services. For example, we may obtaininformation from the health care provider who is administering the ClinicalService for you. We may also obtain information when you login through a thirdparty social network or authentication service, such as Facebook or Google.These services will authenticate your identity and provide you the option toshare certain personal information with us, which could include your name,email address, address book and contacts, or other information. Similarly, when you interact with us through a social media site or third partyservice, such as when you like, follow or share Company content on Facebook,Twitter, Pinterest, Instagram or other sites, we may receive information fromthe social network including your profile information, picture, user IDassociated with your social media account, and any other information you permitthe social network to share with third parties. The data we receive from thesethird party sites is dependent upon that third party’s policies and yourprivacy settings on that third party site. You should always review, and ifnecessary, adjust your privacy settings on third party websites and servicesbefore linking or connecting them to our Services.

 

Location Information. Wecollect information about your location through GPS, WiFi, wireless networktriangulation or other method in order to obtain your location for the purposesof providing our Services. We may also approximate your location by your IPAddress. We also use the Google Maps API to gather information about yourlocation. Google uses various technologies to determine your location,including IP address, GPs and other sensors that may, for example, provideGoogle with information on nearby devices, WiFi access points and cell towers(see Google Maps’ privacy policy to learn more). We maintain locationinformation only so long as is reasonable to provide the Services and thendelete location data tied to your personal information. We may maintainde-identified location data for a longer period of time in order to analyzeaggregate trends and metrics.

 

Weuse this information to operate, maintain, and provide to you the features andfunctionality of the Services; to process and complete transactions that yourequest on the Services; to verify your identity; to monitor and analyze Servicesusage and trends; as well as to request feedback or communicate directly withyou, such as to send you email messages and push notifications, and permit youto communicate with others on the Services.  We may also send you Services-relatedemails or messages (e.g., account verification, change or updates to featuresof the Services, technical and security notices).  For more informationabout your communication preferences, see “ControlOver Your Information” below.

 

Wemay de-identify information collected from and about you and use and disclosesuch de-identified data for any purpose.

 

 

2.   HOW WE USE COOKIES AND OTHER TRACKING TECHNOLOGY TO COLLECT INFORMATION

We,and our third party partners, automatically collect certain types of usageinformation when you visit our Services, read our emails, or otherwise engagewith us. We typically collect this information through a variety of trackingtechnologies, including cookies, web beacons, embedded scripts,location-identifying technologies, file information and similar technology(collectively, “tracking technologies”).  For example, wecollect information about your device and its software, such as your IPaddress, browser type, Internet service provider, platform type, device type,operating system, date and time stamp, a unique ID that allows us to uniquelyidentify your browser, mobile device or your account, and other suchinformation. We also collect information about the way you use our Services,for example, the site from which you came and the site to which you are goingwhen you leave our website, the pages you visit, the links you click, howfrequently you access the Services, whether you open emails or click the linkscontained in emails, whether you access the Services from multiple devices, andother actions you take on the Services. When you access our Services from amobile device, we may collect unique identification numbers associated withyour device or our mobile application mobile carrier, device type, model andmanufacturer, mobile device operating system brand and model, phone number, anddepending on your mobile device settings, your geographical location data,including GPS coordinates (e.g., latitude and/or longitude) or similarinformation regarding the location of your mobile device, or we may be able toapproximate a device’s location by analyzing other information, like an IPaddress.  We may collect analytics data, or use third-party analyticstools such as Google Analytics, to help us measure traffic and usage trends forthe Services and to understand more about the demographics of our users. Youcan learn more about Google’s practices athttp://www.google.com/policies/privacy/partners, and view its currentlyavailable opt-out options at https://tools.google.com/dlpage/gaoptout.

 

Althoughwe do our best to honor the privacy preferences of our users, we are unable torespond to Do Not Track signals set by your browser at this time.

 

Weuse or may use the data collected through tracking technologies to:  (a)remember information so that you will not have to re-enter it during your visitor the next time you visit the Services; (b) provide custom, personalizedcontent and information; (c) provide and monitor the effectiveness of our Services;(d) monitor aggregate metrics such as total number of visitors, traffic, usage,and demographic patterns on our Services; (e) diagnose or fix technologyproblems; and (f) otherwise to plan for and enhance our Services.

 

Ifyou would prefer not to accept cookies, most browsers will allow you to: (i) changeyour browser settings to notify you when you receive a cookie, which lets youchoose whether or not to accept it; (ii) disable existing cookies; or (iii) setyour browser to automatically reject cookies.  Please note that doing somay negatively impact your experience using the Services, as some features andservices on our Services may not work properly. Depending on your mobile deviceand operating system, you may not be able to delete or block all cookies. You may also set your e-mail options to prevent the automatic downloading ofimages that may contain technologies that would allow us to know whether youhave accessed our e-mail and performed certain functions with it.

 

3.  SHARING OF YOUR INFORMATION

 

Wemay share your personal information in the instances described below.  Forfurther information on your choices regarding your information, see the “Control Over Your Information” sectionbelow.  To the extent we create, receive, maintain ortransmit protected health information on behalf of a health care provider as a“business associate” as such term isdefined under HIPAA, we will only use and disclose your “protected health information” as permitted under HIPAA. To theextent permitted under applicable laws, we may share your personal informationwith:

 

Health care providersadministering Clinical Services. We may share certain information aboutyou, such as your name and address, with the health care providers who willadminister Clinical Services to you. Before proceeding with any such ClinicalServices, the nurse who will administer the Clinical Services on behalf of thephysician practice will obtain your consent using the practice’s form.

 

Third parties at yourrequest. For example, you may have the option to share your activities on the Serviceswith your friends through email, text or on various social media sites;

 

Other companies andbrands owned or controlled by Company, including but notlimited to other companies owned by or under common ownership as Company, whichalso includes our subsidiaries (i.e., any organization we own or control) orour ultimate holding company (i.e., any organization that owns or controls us)and any subsidiaries it owns.  These companies will use your personalinformation in the same way as we can under this Privacy Policy;

 

Third-party vendorsand other service providers that perform services on our behalf, asneeded to carry out their work for us, which may include processing payments,providing mailing services, providing tax and accounting services, web hosting,or providing analytic services;

 

The public when youprovide feedback or User Content on our Services. For example, if youpost User Content on our blog or comment on our social media sites, yourinformation, such as your username and your comments, may be displayed on ourwebsite or on our social media pages;

 

Other parties inconnection with a company transaction, such as a merger,sale of company assets or shares, reorganization, financing, change of controlor acquisition of all or a portion of our business by another company or thirdparty, or in the event of a bankruptcy or related or similar proceedings; and

 

Third parties asrequired by law or subpoena or if we reasonably believe that such action isnecessary to (a) comply with the law and the reasonable requests oflaw enforcement; (b) to enforce our Terms of Services or to protect thesecurity or integrity of our Services; and/or (c) to exercise or protect therights, property, or personal safety of Company, our visitors, or others.

 

Wemay also share information with others in an aggregated or otherwise anonymizedform that does not identify you as an individual, to the extent permitted underapplicable laws.

 

4.  CONTROL OVER YOUR INFORMATION

Profile and Data Sharing Settings.  You may update your profile information, such as your username, and may change some of your data sharing preferences by visiting“Edit Profile” in your account.

 

Access to your Device Information.  You may control the Services’ access to yourdevice information through your “Settings”app on your device. For instance, you can withdraw permission for the app toaccess your location, photo stream and camera.

 

How to control your communications preferences:  You can stop receiving promotionalemail communications from us by clicking on the “unsubscribe link” provided in such communications.  We makeevery effort to promptly process all unsubscribe requests.  You may notopt out of service-related communications (e.g., account verification,transactional communications, changes/updates to features of the Services,technical and security notices).

 

Modifying or deletingyour information:  If you have any questions about reviewing,modifying, or deleting your information, or if you want to remove your name orcomments from our website or publicly displayed content, you can contact usdirectly at team@caresend.co. We may not be able to modify or delete yourinformation in all circumstances.

 

5.  HOW WE STORE AND PROTECT YOUR INFORMATION

Data storage andtransfer: Your information collected through our website may be stored and processed inthe United States or any other country in which Company or its affiliates orservice providers maintain facilities. 

 

Keeping yourinformation safe:  We care about the security of your informationand employ certain physical, administrative, and technological safeguardsdesigned to preserve the integrity and security of all information collectedthrough our website.  However, no security system is impenetrable and wecannot guarantee the security of our systems 100%. 

 

6.   CHILDREN’S PRIVACY

Companydoes not knowingly collect or solicit any information from anyone under the ageof 13 on this Services.  In the event that we learn that we haveinadvertently collected personal information from a child under age 13, we willdelete that information as quickly as possible.  If you believe that wemight have any information from a child under 13, please contact us atteam@caresend.co.

 

7.   LINKS TO OTHER WEBSITES AND SERVICES

TheServices may contain links to and from third party websites of our businesspartners, advertisers, and social media sites and our users may post links tothird party websites.  If you follow a link to any of these websites,please note that these websites have their own privacy policies and that we donot accept any responsibility or liability for their policies. We stronglyrecommend that you read their privacy policies and terms and conditions of useto understand how they collect, use, and share information. We are notresponsible for the privacy practices or the content on the websites of thirdparty sites.

 

8.  HOW TO CONTACT US

Ifyou have any questions about this Privacy Policy or the website, please contact us at team@caresend.co.

 

9.   CHANGES TO OUR PRIVACY POLICY

Wemay modify or update this Privacy Policy from time to time to reflect thechanges in our business and practices, and so you should review this pageperiodically.  When we change the policy in a material manner we will letyou know and update the ‘last modified’ date at the bottom of this page. If youobject to any changes, you may close your account. Continuing to use our Servicesafter we publish changes to this Privacy Policy means that you are consentingto the changes.